Foundations · How joining works

Know the details.
Then decide.

Applying is free and carries no purchase commitment

Submitting your details asks Lila Bruk’s team to contact you about Foundations. It does not reserve a place, book an appointment, create a paid enrolment or authorise payment. We will agree a call time with you separately.

Your onboarding conversation

Your personal onboarding call with Lila lasts 30 minutes and covers your goals, programme fit and practical questions. The website and educational check-in do not provide a diagnosis or medical assessment. Foundations is a 12-week educational wellbeing programme; individual treatment and emergency care are separate services.

Before you pay

Lila will provide the full written offer identifying the seller and contact details, programme dates, total amount and currency, any applicable taxes, content access period, included support, cancellation and refund rights, and payment instructions. Review that offer and ask questions before accepting it. The regional fee displayed on this website will be confirmed in your written offer.

Manual payment and instalments

At the end of onboarding, Lila arranges payment directly if you choose to join. Choose full payment or three instalments: R830 × 3 in South Africa; £67, £66 and £66 in the UK; or US$83 × 3 in other supported countries. The first payment is due before access, with the others due 30 and 60 days after your agreed start date. There is no added instalment fee. Every instalment amount, due date and access condition must be agreed in writing. The website does not charge your card or automatically collect instalments. There is no automatic renewal.

Cancellations and refunds

You may withdraw an unpaid application by emailing Lila. Cancel before access starts for a full refund. If Foundations does not feel right for you, contact us within 14 calendar days of your programme access starting: we will refund programme payments made and cancel remaining instalments. You do not need to prove that the programme failed or complete all lessons. We process approved refunds within seven South African working days, normally to the original payment method; bank processing may take longer. Access ends when the refund is processed. After this window, exceptional circumstances are considered individually. If we cannot deliver the programme, you may choose a full refund or actively accept an alternative. This promise is additional to your statutory consumer rights.

Member access and support

After payment is verified and your place is confirmed, the team will send account and access instructions. Content access lasts 180 days from your start date, with lessons released weekly over 12 weeks. Programme support is included for those 12 weeks, with a reply target of two South African working days, Monday–Friday excluding public holidays and pre-announced closures. Holiday cover and your actual start date will be confirmed before payment. Support is not emergency care or unlimited personal consultations. No particular health, weight or longevity outcome is guaranteed.

Contact

For applications, appointments and purchase questions, email lilabruk@gmail.com.